What’s actually annoying about bad customer service?

Jane Galt posts her thoughts on Sony Vaio customer service. I bought a Sony Vaio a few months ago, at the recommendation of a friend. Fortunately [it now seems] it arrived at the Best Buy with a broken drive and I never had the chance to lay my hands on it. It was only last …

One Book By, and One Book About, B.S. Johnson

Designers unknown Off to the bookstore ASAP to find a copy of Like a Fiery Elephant; I have to know what’s happening on the spine and the back. I’m pretty sure this edition of Christie Malry’s Own Double-Entry is out of print, so if anyone knows anything about this, please leave a comment. Both of …

Excel Tip: Copy Subtotal (Aggregate) Data Only

Have you ever used Excel’s subtotal functionality?  It’s great for counting things.  For instance, I’m running some tests right now, where the output is a sequence.  If I run the test 10,000 times, then I have 10,000 sequences.  I want to know how many times each sequence happens.  I copy the output into Excel, then …

Ornamental Decoration in 17th Century France

Jean Le Pautre (Lepautre or Lepaultre) (1618-1682) has been described as the most important ornament engraver of the 17th century. His prodigious output extended to more than 2000 prints, mostly from his own original designs. He was not only the originator of the grandiose Louis XIV style but was also responsible for disseminating and popularising …